RIGHT OF REFUSAL

Kings Cross Laundry reserves the right to refuse service to any customer, at the discretion of management.

SERVICES

Kings Cross Laundry offers the following services of Dry Cleaning, Laundry Wash & Fold, Laundry Wash & Iron, and Laundry Ironing Only (“Laundry”). Customers also have the self service option to wash, dry & fold.

SERVICE AUTHORISATION

Although most garments and household items can be serviced in a manner satisfactory to the customer, there may be a potential risk of damage in servicing certain items. When such a situation arises, Kings Cross Laundry will contact you by text or telephone to discuss the issue. If you choose to submit the item for servicing, we will undertake the service based on your verbal agreement and acknowledgement of the risk of potential damage. Kings Cross Laundry will not be responsible for any damage that may ensue, although we will take every

precaution to prevent any such damage. PERSONAL ITEMS AND VALUABLES

Kindly ensure that all of your garments are checked thoroughly for money, jewellery and / or other valuables prior to you handing them over to us. Kings Cross Laundry will make every effort to return such valuables but will not be held liable for the loss or damage of any such items. Also, kindly ensure that you remove all collar stiffeners and cuff links prior to our collection as we will not be held accountable for their loss or damage.

LEATHER / SUEDE ITEMS

Although most suedes, leather and fur clean beautifully the removal of all stains and marks CANNOT be guaranteed. Some slight changes in colour and texture maybe noted after cleaning, therefore all matching accessories MUST be cleaned together to avoid possible differences. We exercise care and use caution and safe, tested methods in processing your items however we cannot be held responsible for improper tanning, dyeing, gluing (which may result in staining), shrinkage or other manufacturing defects and damages present prior to our acceptance that may become more apparent after cleaning (including natural deterioration from wear and tear and scars in

the skins). All garments without manufacturers cleaning instructions or purchased overseas will be cleaned at customer’s own risk.

CUSTOMER BAGS, HANGERS AND PLASTIC GAREMENT COVERS

Kings Cross Laundry are not responsible for any bags, hangers or other items sent with your garments. All garments will be returned with Kings Cross Laundry’s bags or hangers. If you wish to keep suit bags, doona bags, expensive hangers etc. please do not include them for collection with your garments as we accept no responsibility for their loss or damage.

We endeavour to re-use / recycle hangers and garment plastic wherever possible. Please encourage you to return any of our hangers / plastic garment covers with your next order.

SHIRT / JACKET – MISSING / BROKEN BUTTONS

Although Kings Cross Laundry takes every care, due to wear and tear, shirt & Jacket buttons can become loose or broken during the cleaning / ironing process. Should this occur Kings Cross Laundry may replace the broken / missing button with any available spare button on the garment for our standard button replacement fee.

ALTERATIONS AND REPAIRS

Kings Cross Laundry does not perform small alterations or repairs. Although we can  recommend providers of this service and deliver your clothing to them with your instructions. Please call to discuss.

SATISFACTION GUARANTEE

In the event you are not 100% satisfied with the quality of our services, simply call us within 24 hours of delivery and request the service be re-performed at no extra cost.

DAMAGE OR LOSS

All damage claims / complaints should be brought to the notice of Kings Cross Laundry within 24 hours of the item(s) being delivered. The very nature of dry-cleaning, laundry and ironing services renders it impossible for us to guarantee against loss of colour, colour bleeding or shrinkage.

Kings Cross Laundry is not liable for tears or damage that may result from defects or inherent weaknesses in any material that were not apparent during the time of processing.

Kings Cross Laundry exercises extreme caution in order to avoid misplacements or loss of items in our care. However, in the event of such a misfortune occurring, it should be reported to us within 24 hours of delivery. Kings Cross Laundry’s count of garments is final and deemed correct in the event no complaints are received within 24 hours.

You may have a claim against the chosen Laundry for damage or loss. You agree to accept our standard when assessing a claim for damage or loss and determining any compensation payable. This standard is the widely recommended and accepted International “Fair Claims Guide” for Consumer Textile Products. Your acceptance of this method of assessment and

determination is a fundamental condition of our service. A copy of the guide is available for download from the website of the Dry Cleaners Institute of Australia www.drycleanersweb.com.au.

Each Customer accepts that dockets provided to them when leaving laundry to be cleaned are naturally lost or misplaced by them. We accept the Customers description of the laundry being collected by them or third parties as final and will provide the Laundry on payment. There is no compensation payable for this loss, although if compensation is deemed to be payable such compensation is capped at three (3) times the docket price for that loss item.

Bag Wash are washed on the basis there is no instruction from the Customer or review by Kings Cross Laundry. The bag wash is washed as is and it is the customers responsibility to separate and organise the items being washed. The Customer accepts no compensation is payable from Kings Cross for lost or damaged items.

PAYMENT TERMS

Prices quoted are inclusive of the Goods and Services Tax (GST) and are subject to change without prior notice. Payment terms are payment by credit card held on file (Visa, MasterCard or American Express) unless alternative payment terms and methods are expressly mutually agreed at time of registration. Cash payments can be made at our premises.

All credit card payments are subject to a credit card processing fee. Kings Cross Laundry or your chosen laundry reserves the right to retain items until all outstanding amounts are settled in full.

COMPENSATION, ACCOUNT CREDITS AND REFUNDS

You may be offered or may be entitled to compensation for errors, omissions, mis-charging, loss, damage or other events or circumstances. Kings Cross Laundry will by default provide the compensation in the form of an account credit with a 12 month expiry. Should you be entitled to and prefer a refund, this will be provided in lieu of the account credit upon  request.

PROMOTIONAL ACCOUNT CREDITS

Kings Cross Laundry may perform promotions containing special offers or discounts. Due to the nature of our business these offers or discounts may on occasions be made possible by the provision of account credits. Where these promotions are for a limited time the account credits will be temporary and will automatically expire at the expiry of the promotion period. The expiry of each promotion and therefore any associated temporary account credit will be stated on each promotional offer.

CUSTOMER INFORMATION & PRIVACY

In an effort to provide excellent, tailored services, Kings Cross Laundry requests specific  personal information upon registration. Our Privacy Policy can be viewed on our web site.

By registering for our services you authorise Kings Cross Laundry to send you marketing  information via e-mail and SMS services (unless you specifically instruct us not to).